Finding yourself between alternate viewpoints between colleagues? Challenging! During negotiations? Barriers! Emotions – sky high ! Potential impact based on your reactions? Forever lasting.
When colleagues are in a disagreement with one another or even with you, it is a crucial time to not jog through. Every thought is fine, but every word matters. All will remember. It is the time to practice listening skills, clarification requests, and facilitating a thought process to guide each person to a new understanding when ready.
Remember, each has a valid viewpoint. Both need to work together. Your role is to be part of the support for this system. Don’t ignore it, avoid the topic, or dismiss. Allow speaking and provide a sounding board. Think of your possible support. Try to understand each perspective. Wait. Be ready to help.
Always More 